Co-Sourced Support from Plan-Net is a service that provides skilled IT resource when and where you need it cost effectively, and under your management control .
As part of the service, Plan-Net handle all aspects of matching, delivering and maintaining the correct level of resource. This includes technical testing, training, performance review and guaranteed capacity levels.
Co-Sourced Support is defined by flexibility and is accountable to your standards. By using our staff within your support team, you gain an adaptable resource component that provides you with maximum control over the quality of service delivered to your users along with a provider as accountable for service delivery as you are.
Our proven approach has established Plan-Net as a leading provider of Co-Sourced Support in the UK.
We are committed to being accountable to our clients and ensuring they have full transparency on the Service we are delivering at all times. The SLAs we deliver to are based on what the client needs, not taken from a pre-defined 'menu' and our Account Teams come out top of supplier performance lists time and time again.
Individual KPI Management
Our Account Teams manage the performance of all our staff via detailed key performance indicators and regular, updated technical testing designed by our Technical Infrastructure Consultants.
If you have existing KPIs in place we can work to them, or if not we can work with you to develop them using industry benchmarking and guarantee delivery against these targets. We are confident in our ability to provide the level of service your business demands which means we can build a costing structure that ensures you only ever pay for the level of service you receive.
High performing Plan-Net staff can help to motivate your own staff by setting the bar while you'll also benefit from access to our leading Service Management, Infrastructure and Security Consultancies.
Multisite Cover Model
Alongside our pool of site-dedicated resource, we also operate a multisite cover team. This team is familiar and competent with all of our sites' environments. In turn, this means we have an experienced resource supply available at short notice no matter what the eventuality is.
For clients with requirements for a larger team, we can incorporate absence cover into the model at no extra cost.
Ensuring Service Consistency
Our model is based on strategic & operational engagement designed to deliver high and consistent levels of performance. The ways in which we achieve this are: