Plan-Net has provided Ashford Borough Council with specialist IT services for a number of years.The council runs an in-house IT team, but tends to turn to Plan-Net when it needs specialist assistance.
Therefore, when the Council was looking to carry out an infrastructure project to upgrade from Microsoft Exchange 2003 to Exchange 2010, it looked to Plan-Net for help. Ashford Borough Council chose the IT Service Provider as it was confident Plan-Net had the right knowledge and expertise around the technology to deliver an effective upgrade. However, the IT team at the Council were also once again impressed with the quality of service they received in the process.
“We found Plan-Net and its consultants to be extremely responsive, flexible and attentive. They were particularly accommodating to out of hours work so as not to affect staff productivity during the day.” explains Gareth Simmons, Data Centre Support Technician at Ashford Borough Council.
“It was also helpful to take advantage of Plan-Net’s Microsoft Partner status when we needed information and assistance from the technology vendor. We wouldn’t have been able to achieve that speed of response from Microsoft had we been doing the project ourselves.”
"Ashford Borough Council now has a future-proof email platform which is stable and much faster than our previous system. It now performs to the levels demanded and expected by the 500 staff based at Ashford Borough Council and has increased their productivity."
Gareth concludes; “We were very satisfied with our service from the team at Plan-Net and we’re already looking to do another project with them in the near future.”