MANAGED IT SUPPORT SERVICES
At Plan-Net, we specialise in improving performance and driving down costs at the same time. Via our Managed IT Support Services, we take responsibility for any aspect of your support. This typically covers:
- The Service Desk or Help Desk
- 1st Line and/or 2nd Line Support only
- The entire support function
We deliver your services in a highly professional manner based on ITIL Best Practice when and where you need them, whether you operate standard office hours or are an ‘always-on’ business. An individual approach to your business’ needs and hands-on management from dedicated Service Delivery Managers ensures successful Managed Service partnerships.
Service Level Agreements Set By You
We understand that every organisation demands something different from IT. We therefore deliver to service level agreements set by you and calibrated to ensure we always meet business requirements while simultaneously driving down costs.
Combining ITIL-aligned Best Practice, a tailored and flexible approach, and an unrivalled customer service, we will help you identify what your business needs from IT and deliver it at all times.
Removing Your Headaches
With a managed support service from Plan-Net you are sure to have the resources you need to deliver the service levels your business demands for the minimum possible cost. With Plan-Net taking care of the headaches involved in supporting your IT, you can be free to concentrate on what matters - strategic direction.
It is a pleasure to work with Plan-Net. We wanted a ‘high-touch’ support team and they are consistently delivering this.
Roland D'Costa, Director of Global IT Service, 3i Plc