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shopping demandsWith ways to shop multiplying rapidly as a result of ever developing online access via the use of tablets, smart phones etc., retailers are required to maintain an 'open all hours' approach with internal IT services to match.

tales from service deskFind out what really goes on in Service Desks.

If there is anything we know about, it's Service Desks. We run them, review them, re-design them and improve them.

jay reddiPlan-Net employee, Jaya Raddi has been shortlisted for Future CIO of the Year at the Women in IT Awards, hosted by Vitesse Media and Information Age.

Jayalaxmi Reddi is Service Manager for Plan-Net 24, the only UK-based 24/7 IT Service Desk for Law Firms. Before joining Plan-Net plc, Jaya started her IT career as an Analyst at another IT Service Provider. Her quick progression to Team Leader there; and then subsequent roles at Plan-Net, are testament to her drive and professionalism in the male-orientated sector of IT.

lawrence grahamRecord level of 2% abandonment rate as Plan-Net 24 transforms IT Support for Lawrence Graham.