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 3iplcweb

We're delighted to publish our latest case study.

International investment manager 3i selected Plan-Net to deliver Managed IT Support to all of its staff across the world and the service went live in November 2015.

Since then Plan-Net has been providing a 24/7 International Service Desk to support 3i’s employees based across 9 countries as well as 2nd line support to staff based in the UK.

Read the case study to find out how Plan-Net was able to increase end-user satisfaction to a record high of 98% and triple first contact resolution for the financial services firm.

 

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